Case Study- Is Overbooking Important?

On 30th Sept 2019 DYPU- SHTS organized a Front Office Case study session for F.Y BSc students in the theory classroom. The case study session was organized by Assistant Professor Aarti  Pandirkar at SHTS. The session began with a brief introduction to the case study and the importance of case study as a part of the curriculum for the students. The students were given the Front Office case study scenario handouts a week prior to the case study session and were asked to come up with a suitable and effective solution for the given scenario.


Students shared their feedback stating, ‘this case study session was very interesting & it made them understand the pro’s and con’s of overbooking of a hotel. It also gave them an insight into how past history has to be considered while overbooking. The efficiency of a hotel in managing overbooking is of utmost importance. Asst. Prof Aarti also shared a few of her experiences from her stint at the hospitality industry. Asst. Prof Aarti Pandirkar organized this case study session on behalf of DYPU- SHTS. Overall the session was very informative and the students would like to attend more of such case study sessions.