CERTIFICATE COURSE IN HOUSEKEEPING

Overview Of The Program

Certificate Course in Housekeeping is a six month practical oriented course. Housekeeping basically makes the provision of a clean, comfortable and safe environment. As the guest enters the foyer he forms an impression of the establishment from its outward appearance. Then after check-in, the guest comes in contact with the lift and staircase of the corridor to reach the allocated rooms or lounge and public areas. By this time he/she closely observes the clear lines, decor, furnishing etc. Thus the prime aim of this well-structured syllabus is to provide a unique balance between theoretical & practical input using advanced teaching aids, followed by six months industrial training providing exposure to the students.

Eligibility

Candidate having passed 10th Std from any State Board of Higher Secondary Education or its equivalent and secured not less than 50% marks in one year .

Duration Of Course

6 Months

Academic calendar

2020-21

List Of Documents

1. Marksheet of 10th with 3-zerox copies

Yearly Syllabus

COURSE CONTENT:

1. Housekeeping Operation

  • Introduction
  • Meaning and definition, Importance of Housekeeping
  • Responsibility of Housekeeping department
  • A career in the Housekeeping department
  • Personal Hygiene, Sanitation & Safety

2. Housekeeping Department

  • Organization framework of the Department (Large/Medium/Small Hotel)
  • Job Description and Job Specification of Staff in the department
  • Attributes and Qualities of the Housekeeping staff- skills of a good Housekeeper
  • Interdepartmental Co-ordination with more emphasis on front office and the maintenance department

3. Housekeeping Procedures

  • Briefing and Debriefing
  • Indenting from stores, Inventory of Housekeeping Items
  • House keeping control desk, Importance, Role, Co-ordination, check list, key control
  • Handling Lost and Found
  • Handling of Guest queries, problem, request
  • General operations of control desk
  • Role of control desk during Emergency

4. Hotel Guest Room

  • Layout of guest room (Types)
  • Types of guest rooms
  • Furniture/Fixtures/Fittings/Soft Furnishings/ Accessories/ Guest Supplies/Amenities in a guest room (to be dealt in brief only)

5. Cleaning Science

  • Characteristics of a good cleaning agent
  • Types of cleaning agent
  • Cleaning products (Domestic and Industrial)
  • Room Cleaning and Public Area Cleaning Procedures.

6. Cleaning Equipment

  • Types of Equipment
  • Operating Principles of Equipment
  • Storage, Upkeep, Maintenance of equipment

7. Care and cleaning of different surfaces

  • Metal, Glass, Leather, Rexine, Ceramic, Wood, Wall and floor covering

8. PRACTICAL

  • Glossary of terms ACCOMMODATION MANAGEMENT
  • Planning Guest Room Layout
  • Identification of cleaning equipment- Manual & mechanical
  • Cleaning of different surface
  • Stain removal & flower decoration
  • Scrubbing, polishing, wiping, washing, rinsing, swabbing, mopping, sweeping, brushing, buffing
  • Bed making procedures and preparing amenity checklist.
  • Flower Arrangements
  • Interior Decoration
  • Lighting and Colour Scheme

Grading System

Marking System

Course Fee

Rs.30,000/-

Total Fees

Rs.30,000/-