D.Y. Patil University School of Hospitality & Tourism Studies organized an extensive and intriguing virtual session on Importance of Situation Handling and Body Language for 2nd Year Hospitality Management students on 13th August 2019 on 4th Floor SHTS building. The workshop was organised by Ms. Ankna Kaul . She spoke at length about how to handle difficult situation and how body language plays a important role while doing so. Ms. Kaul use to work with Hyatt as Front Office Manager. She now is been working as a free lancer for hotels with regards to training.
The session began with a brief on importance of situation handling in each department of the hotel. How body language plays a vital role while handling the guest. She also mentioned about the attitude a person should poses whenever any tough circumstances occur. The speaker also showed the students the correct body postures and language should be followed in our industry.
The session was attended by SY B.Sc students of Hospitality Management. They found the session immensely knowledgeable and interactive. Students also asked questions based on few real life situation. Ms Kaul also made the students understand that while handling difficult situation the guest is upset about the product and services, so we should never take any things personally.
The session was organised by Ms. Chaitali Gosavi and concluded with a vote of thanks for carrying out such a fruitful session for our students.
'Education is not the learning of many facts but the training of the mind to think.' - Albert Einstein